Frequently Asked Questions
General Questions
1. What cleaning services do you offer?
We offer a wide range of services, including regular residential cleaning, deep cleaning, commercial cleaning, move-in/move-out cleaning, carpet cleaning, and specialized services like window cleaning and upholstery cleaning.
2. Are your cleaning products and methods safe?
Yes, we use eco-friendly and non-toxic cleaning products to ensure the safety of both our clients and the environment. We also follow industry best practices for effective and safe cleaning.
3. How do I schedule a cleaning appointment?
You can schedule an appointment by calling our office directly, filling out the online booking form on our website, or emailing us. We will confirm your preferred date and time as soon as possible.
4. What are your hours of operation?
We operate Monday through Saturday, from 8:00 AM to 10:00 PM. For special requests or appointments outside these hours, please contact us to make arrangements.
Residential Cleaning
5. How much does residential cleaning cost?
The cost of residential cleaning varies depending on the size of your home, the type of cleaning required, and any additional services requested. We offer free estimates to give you an accurate price.
6. Do I need to be home during the cleaning?
It’s not necessary for you to be home during the cleaning. However, we recommend that you be present for the first cleaning to provide specific instructions and access to the property.
7. What should I do before the cleaning team arrives?
Please pick up personal items and valuables, and ensure access to all areas that need cleaning. If there are any special instructions or areas of concern, let us know beforehand.
Commercial Cleaning
8. What types of commercial properties do you clean?
We clean various types of commercial properties, including offices, retail stores, restaurants, medical facilities, and more. Contact us to discuss the specific needs of your business.
9. Can you provide cleaning services outside of regular business hours?
Yes, we offer flexible scheduling, including evening and weekend services, to minimize disruption to your business operations.
10. Do you offer custom cleaning plans for businesses?
Absolutely. We can create a customized cleaning plan tailored to your business’s specific needs and requirements. Contact us to discuss your preferences and receive a tailored proposal.
11. Are you a member of the BBB?
YES! We have an A+ Rating.
12. What if something is damaged during the cleaning?
We take great care in handling your property. However, if any damage occurs, please report it to us immediately so we can address the issue and resolve it promptly.
Payment and Policies
13. What forms of payment do you accept?
We prefer cash check or electronic transfer.
14. Do you have a cancellation policy?
Yes, we require at least 24 hours’ notice for cancellations. Cancellations made with less notice may incur a fee.
15. Are there any contracts or long-term commitments required?
No, we do not require long-term contracts. You can choose to use our services on a one-time or recurring basis as needed.